Each agency performance program is facilitated in a series of comprehensive training sessions, followed by individual performance coaching meetings for each participant. From the menu bar above, you may select from either of our two proprietary programs. The Agency Performance Development Program is a cross-functional approach to improving production, retention, operating efficiency, and overall profitability. The Managing to Peak Performance Program is specifically designed for leadership teams to enhance and improve organizational accountability, communication skills, and team building.
In addition to monthly training sessions, Polestar trainers personalize a weekly coaching program with each participant to monitor activity, provide continuous support, and develop performance and accountability. Even after the formal training ends, coaches continue to work with each participant and agency principal to ensure that program goals and objectives are met. This also ensures that business and activity plans are fully implemented.
Participants in these programs attend because they wish to be more, do more, and have more. With the help of the Polestar Team, participants identify what "more" actually is and then design a detailed personal and professional development plan to facilitate the achievement of each objective. Working with Polestar and supported by the agency management team, participants are guided through a self-paced, active-learning, industry-specific curriculum.
As participants progress through each phase of learning, they develop and demonstrate new strategies for establishing and managing sales, marketing, and service priorities, overcoming barriers to growth, developing and maintaining client relationships, working with and within teams, and much more. Each phase of their development is carefully benchmarked, monitored, and evaluated by both the coach and the agency management team to ensure that all expectations are met.