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You have spoken (loudly) and we have heard you (clearly). You want a CSR performance development program that offers ongoing coaching and series-based training without having to travel or shut-down the operation. We are putting the finishing touches on just such a program and it will be ready this September. Next month we will publish the full outline and schedule, however, we would like to have you thinking about it now and let you know that it does contain the program elements that you have asked for, such as:
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Priority Management for Busy CSRs |
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Why “Cross Selling” is Really Cross Servicing |
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Referral Harvesting Made Easy |
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Proactive Service Planning |
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Underwriter Relationship Management |
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Client Segmentation |
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Dealing with Difficult People (when everyone is difficult) |
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And more… |
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