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So…how do you define good service? Does it match up well with your client’s definition? Most agencies and carriers are victimized by the belief that “good administration” translates into “good service”. We believe differently. Our service programs reach far beyond conventional service standards to proactively define and respond to client expectations. Most admin-based service programs fall short because they are focused on the paper and not on the people. Good admin is only doing what we are supposed to do. Value-driven Service is much more. In this session, we will outline numerous value-driven techniques and build a client support system that is designed to function in concert with sales and marketing initiatives.
By far our most popular session. Why? Because everybody is busy. In this session participants learn to accept that fact that they are always going to be busy and never have enough time to do it all. Given this fact, we introduce them to a priority management system that enables them to identify their true priorities, both personally and professionally, and allocate more time to accomplishing these things that matter the most. This is not a “buy my calendar system” or quick fix solution to personal organization. It is, instead, a reasonable and flexible approach to allocating your time in a way that is consistent with your priorities.
How are we perceived by the people that we meet? Are we seen as too pushy, too meek, too generic, or too different? Do we talk when we should listen, ask what we should know, or believe that we know it all? Each of us has a unique personality that comes with character strengths and character weaknesses. Learning to identify a client buying style and adjusting the approach is a critical first step to building and maintaining trust and integrity in client relationships. In this session we will profile each participant’s personality and discuss methods to highlight the strengths and reduce the impact of the weaknesses. We will review sample client profiles and discuss their probable impressions, needs, and adaptability. This is a great place to learn how to communicate rather than just talk.
For anybody who has ever been at the head of the class and would like to make the next time more enjoyable for everyone. From preparation to presentation, our lead trainer will walk you through every trick of the trade to ensure that your next training experience has impact and proves captivating, regardless of the subject matter.
Confronting performance and effectively coaching behavioral change is difficult and potentially impossible if not handled properly. Our presentation will explain why we tend to avoid these conversations, how to effectively and safely conduct them, what to expect, and how to be respected.
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